Privacy Policy

We collect information you give us directly. That includes your name, phone number, email address, property address, and details about the fire damage you need help with. If you call us, we may keep notes about your project so our team can follow up.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time and date of your visit. We use this to keep the site working properly and to understand how people find us.

We use your information to respond to your request, schedule an inspection, provide a restoration estimate, and keep you updated on your project. We also use it to send invoices, process payments, and maintain records of the work we perform.

We may use your contact details to follow up about your project or to share service updates. We do not sell your personal information to anyone.

Our website uses cookies and similar technologies to remember your preferences and to measure how visitors use the site. Cookies are small files stored on your device. You can set your browser to refuse cookies or to alert you when cookies are being sent.

If you disable cookies, some parts of the website may not work as expected. We do not use cookies to collect sensitive personal information.

We use third-party analytics tools, such as Google Analytics, to understand website traffic and improve our services. These tools collect information like pages visited, time spent on the site, and general location. They do not identify you by name.

We may also use third-party services for phone call tracking, scheduling, or payment processing. These providers only receive the information needed to perform their service, and they are required to protect it.

We share your information only with trusted service providers who help us run our business, such as scheduling software, payment processors, and analytics providers. They are not allowed to use your information for their own marketing.

We may disclose information if required by law, to protect our legal rights, or in connection with a merger or sale of the business. We never sell your personal information.

We keep your personal information for as long as needed to provide our services and to meet legal, tax, and insurance requirements. When your information is no longer needed, we securely delete or anonymize it.

If you ask us to delete your information, we will do so unless we are required by law to keep it.

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access to files, and encrypted payment processing.

No method of transmission or storage is completely secure. If you have concerns about sharing information online, you can always call us instead.

You have the right to request access to the personal information we hold about you, to ask us to correct or delete it, and to opt out of marketing communications. California residents may have additional rights under state privacy laws.

To make a request, contact us using the information below. We will respond within a reasonable time and verify your identity before acting on the request.

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the effective date at the top. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or how we handle your information, reach out to us. We are happy to help.

You can call us at (833) 929-6186 or write to us at the address below. We respond to privacy inquiries as quickly as possible.